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Delivery Information

DELIVERY POLICY

We DO NOT have a minimum order value for delivery!
All of our products are shipped from within the United Kingdom.

Our order cut off time is 2pm, Orders placed and paid before 2pm have a higher chance of same day dispatch. If not, they will be dispatched the next working day.

Should a product be unavailable for any reason from our UK holding centre then one of our staff will contact you to discuss an alternative replacement or issue a full refund. 

We now have multiple delivery options at very good prices. You can choose your desired delivery option/courier at the checkout.

All of our shipping options are fully tracked and insured.

 

2nd Class Signed Delivery:

Weight upto 1kg £3.20

1-2gk £4.10

2-4kg £4.60

4-10kg £6.80

10-15kg £22.00

15kg+ £25.00


1st Class Signed Delivery:

Weight upto 1kg £4.20

1-2gk £4.70

2-4kg 6.50

4-10kg £7.30

10-15kg £10.00

15kg+ £12.40


Special Next Day Delivery:

Weight upto 1kg £4.90

1-2kg £8.80

2-4kg £11.00

4-10kg £14.00

10-15kg £11.00

15kg+ £20.00

 

Euro Track and Sign:

Upto 1kg £9.00

1-2kg £13.50

2kg-5kg £17.00

 

World Zone 1 Track and sign:

Upto 1kg £13.00

1-2kg £20.00

2kg-5kg £26.00

 

 

World Zone 2 Track and sign:

Upto 1kg £16.00

1-2kg £24.00

2kg-5kg £31.00


We try our absolute best to send all orders received before 2pm the same day. However, this is not always possible, especially during busy days. If your order is not dispatched on the same day then it will be dispatched on the following day.


We do not Guarantee exact delivery time or days and these should only be taken as estimates. Our delivery partners include Hermes, Yodel, DPD and DHL.


Please Note: We cannot guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders on Monday, your order may get dispatched on Tuesday. (When Monday is a Bank Holiday, this applies to Tuesday orders)


Royal Mail delivery times are subject the services available. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.


Our delivery agents/couriers may require a signature upon delivery depending on the service you have requested at checkout.


The ownership of the goods passes to the customer upon payment of the goods in full by the customer, we now have implemented a signed delivery service on all orders which we hope helps give piece of mind for the safe delivery of your item. For customers in Europe, Zone 1 & 2 we have a flat rate International Tracked & Signed combination service. This offers a full end-to-end tracking, signature on delivery with online confirmation status.


Damaged Packaging:

Do not except the parcel from the courier until you have brought to the couriers attention the damage to the packaging, Make sure it gets logged by the courier. Keep all packaging and paper work as failing to follow these actions will result in a no claim scenario.


Damaged Item:

Should the goods become damaged in transit or shortages found we must be notified within 24hrs of receipt of the goods. 


Non Delivery:

Claims for non-delivery of goods must be received by the website within 14 days of the date of the order, Royal Mail allows up to 3 working days from the date of postage before any claim can be considered.


International Shipping Terms:

The ownership of the goods passes to the customer upon payment and dispatch. Should you decide to cancel your order once it has been dispatched you must contact us and request a tracking number. When the parcel arrives, it is you the customer that must organise the return on the item using a tracking delivery service, the fee cannot be claimed from Albion Candi. The Items returned must be in the unopened original packaging.


Claiming?

Once you have notified us about a possible claim we then contact our couriers who will then escalate a case, you must follow the above procedures as failing to do so may result a non claim from the delivery company.


We will do everything we can to ensure your delivery arrives promptly, but can not make any guarantees on behalf of the Royal Mail or other carriers. Please allow 28 days for delivery.


*Any day except Saturday, Sunday and Bank Holidays & Dec 21st -Jan 2nd


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